Toyota, Scion, and Lexus Vehicles Dominate J.D. Power 2012 Vehicle Dependability Study

February 15, 2012 - Eight Lexus, Toyota, and Scion models captured segment awards in the 2012 J.D. Power and Associates Vehicle Dependability Study, a performance equal to all other vehicle brands combined and more than twice as many as the runner-up nameplate.

The study also found:
  • Lexus is the number one nameplate improving by 23 fewer problems/100;
  • Toyota is the highest ranked non-premium nameplate and tied for third place overall, improving by 18 fewer problems/100; and
  • Scion achieves its highest ever position at fifth place, jumping up 17 positions and improving by 55 fewer problems/100.
"We are extremely pleased that not only did we win awards in eight of the 14 model segments, but that in two segments we finished one-two and made the podium in 12 segments overall", said Jim Lentz, President and Chief Operating Officer Toyota Motor Sales, U.S.A., Inc.
 
2012 Vehicle Dependability Study performers by segment
Segment
Ranking
Model
Problems/100
Sub-Compact Car
1
Toyota Yaris
97
2
Scion xD
113
Compact Car
1
Toyota Prius
80
2
Toyota Corolla
93
Compact Crossover SUV
3
Toyota RAV4
121
Compact Multi-Purpose Vehicle
1
Scion xB
100
Compact Sporty Car
1
Scion tC
123
Entry Premium Car
1
Lexus ES350
81
Midsize Car
3
Toyota Camry
105
Midsize Crossover SUV
3
Toyota Highlander
111
Midsize Van
1
Toyota Sienna
123
Midsize Premium Crossover SUV
1
Lexus RX350
85
Large Premium Car*
1
Lexus LS460
72
Large Car
2
Toyota Avalon
100
Large Pick Up
1
Toyota Tundra
108
Lexus Nameplate
1
 
86
Toyota Nameplate
3 (tie)
 
104
Scion
5
 
111
Premium Brands Industry Average
129
Non-Premium Brands Industry Average

Additional examples of Toyota's commitment to the highest standards for quality, safety, reliability and retained value include:
 
Lexus was the highest ranking nameplate in the industry in the 2011 J.D. Power Initial Quality Study and earned more segment awards than any other premium brand.
  • The Lexus IS won the entry premium car segment in the 2011 J.D. Power and Associates Automotive Performance, Execution and Layout (APEAL) Study.
  • Toyota and Lexus won 11 awards - more than half the 21 total awards - in IntelliChoice.com's Best Overall Values of the Year.
  • Fifteen Toyota, Lexus and Scion vehicles were named 2012 "Top Safety Picks" by the Insurance Institute for Highway Safety, more than any other automaker. The 2012 models are: Toyota Avalon, Camry, Corolla, Highlander, Prius, Prius v, Sienna, Tundra Crew Cab, Venza, and Yaris; Lexus CT 200h and RX, and Scion tC, xB, and xD.
  • The 2012 Camry, Camry Hybrid, Prius, and Scion tC earned five stars for Overall safety from the National Highway Traffic Safety Administration (NHTSA), the highest rating possible.

*The Premium Car segment is not represented in the 2012 VDS due to the small sample size for the segment.

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